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Mon, Apr 14 2014
Customer Service Agent - SkyClub (Ready Reserve)  San Francisco, CA
Posted on: JobCentral (Delta Air Lines, Inc.)
Thank you for inquiring about the opportunity to become a Customer Service Agent- Sky Club Position overview: Performs a variety of customer service oriented duties within the Club, such as issuing rapid redemption upgrades, boarding passes, future reservations, resolving customer complaints and providing a high-level of quality customer service to our elite fliers. Positive communication with customers as well as other departments within Delta. Willingness to serve alcoholic beverages and to maintain the club's appearance. Successful applicants must be willing to remain in this position of a min of six months. Specific functions, tasks, and departments may vary or be added depending upon the location and operational requirements. Practices safety conscious behaviors in all operational processes and procedures. Job Requirements: Must be able to type 30WPM. A strong orientation toward marketing, self motivation and high proficiency in written and oral communication expertise are necessary. Should have excellent customer handling skills. Background in ticketing skills preferred. Should present a professional businesslike image, have a high work ethic and commitment to excellence. Must be able to successfully complete a 2 week training course with emphasis on sales techniques, technical skills, and a 1 week specialized Sky Club training course. Should demonstrate proven expertise to work well under pressure. Should be able to work with minimal supervision and take a proactive role in issue solving. Must be able to perform the required functions of the job, including the expertise to lift at least 70lbs. Must be performing satisfactorily in current position.  .... (see more)
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