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| Thumbtack s customer support needs are growing rapidly. We rsquo;re looking for someone who can lead, scale, and maintain high quality customer support as our company expands. You rsquo;ll be leading a hard-working, energetic, and fun team that spans the globe: a group of 30 in the Philippines handles our email support, and a team of ten in Las Vegas mans the phones. We rsquo;ve modeled our customer support culture on Zappos rsquo; fun, supportive, and silly vibe (you rsquo;ll quickly discover emoticons you never knew existed). Thumbtack will grow dramatically this year, and will be launching a new support channel (live chat) as well, so we expect our customer support needs to expand significantly. The customer support team will likely hit 100+ within your 1st year. This means we ll need a leader who rsquo;s ready and excited to scale and manage a huge customer support operation. We rsquo;re looking for someone who loves to take on new challenges and refine processes, and has an endless desire to improve. You rsquo;ll collaborate closely with our managers on the ground in the Philippines and Las Vegas to maintain and improve our support channels while keeping quality and .... (see more) |
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